Dispatcher

Job Description

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Dispatching/customer service experience will be a plus.

Responsibilities:

• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements:

• Proven experience as dispatcher or relevant position
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound Judgment and critical thinking
• High school diploma

Physical Demands:

Ability to work in the elements — heat, wind, snow, rain, etc.
Ability to lift, push, and pull at least 50 pounds.
Ability to stand, walk, and sit for extended periods of time, up to 8 hours a day.
Ability to bend, stoop, squat, and lift frequently throughout a shift.
Ability to apply pressure to an object with the fingers and palm
Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word.
Ability to receive detailed information through oral communication and to make the discriminations in sound.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Salary: $18.00 – $20.00 per hour

Benefits:
Health insurance
Paid time off
Paid training