Porcha Mackall

healthcare system. This role involved managing patient registration, verifying insurance coverage, and coordinating with medical staff to ensure efficient patient flow. I was also tasked with maintaining patient confidentiality, providing exceptional customer service, and resolving any patient concerns or issues. Additionally, I played a key role in updating and maintaining accurate patient records, scheduling appointments, and handling administrative tasks to support the overall patient care process. Block Advisors

Paratransit Driver Metro Access Van operator • Provided assistance to individuals with disabilities, facilitating secure mobility device handling during boarding and deboarding processes. • Ensured optimal service delivery through effective communication about schedule modifications, incidents, and potential delays. • Contributed to improvement in safety and operational procedures by diligently documenting daily incidents, both preventable and non-preventable.